BCA Clinic of the Year nominee 2022 – The Dyer St Clinic Cirencester
The Dyer St clinic is a multidisciplinary clinic in Cirencester Gloucestershire that has been seeing patients for the last 8 years. Since opening the doors and with just two chiropractors initially, we have grown to 20 practitioners and support staff including Chiropractors, Osteopaths, Physiotherapist, Sports Therapists, podiatrist, a private GP and a Consultant radiologist providing and scanning and injection clinic.
Over the last 8 years we have seen a large proportion of the local population, with over 10,000 patients on our books this is thousands of patients who have been exposed to chiropractic who weren’t before. Everything we do involves putting our patients first,
We gauge patient satisfaction from a questionnaire that we send to every patient after their first and fifth visit. Our average feedback score is 9.79/10 with a 44% response rate over the last 3 years. Patient feedback is taken very seriously, and changes are made and reviewed every week. We are currently the highest rated and most reviewed clinic within the surrounding area with 165 5* google reviews.
We pride ourselves on being a highly evidence-based clinic, with regular CPD both from internal and external speakers, and training being undertaken by all of our staff across all MSK disciplines. We are very much anti the vitalistic, cookie cutter care plan model of practice. We closely follow NICE guidelines and standards of practice set by RCC and other organisations, and have built our staff training models around these.
All of our patients receive a tailor made recommendation of management which could be a single session or multiple.
Rob the clinic co-owner has developed a patient facing podcast which is our recommended resource for patients to go home with to educate themselves. This is utilised by local GP practices and spinal surgeons many of whom have appeared on the show.
We have won multiple local awards including professional service provider of the year (twice) businessman of the year (Rob) and best Customer service of the year (Gloucestershire business awards). We were also awarded the PPQM from the Royal College of Chiropractors. Our clinic and podcast have been featured on BBC Radio 4, BBC Radio Gloucestershire, National Heart Radio and Local Cirencester Radio shows.
Rob is a PRT trainer and has mentored many local new grads through the PRT scheme. He is also the only chiropractic mentor in the Physiomatters mentorship programme, for new MSK graduates. All of our chiropractic associates are BCA members,
We work closely along side local GP practices, with Rob and Laura speaking about Chiropractic and MSK healthcare at GP breakfast meetings and CPD meet ups. This has helped to raise awareness of BCA members providing excellence service in the community.
Nominated by Robert Beaven